Services

Every Upstream solution can be tailored to solve your organisation’s unique challenges, including the collecting, capturing, managing, storing or retrieving of information in either electronic or hardcopy format. Our award-winning software solutions are configurable to meet your needs.

Our team of Solutions Architects provide product integration for efficiency, paperwork reduction, process improvements, and assistance in meeting compliance requirements.

Our solutions include:

• Automated workflows
• Content management
• ‘Smart’ forms
• Digital archiving.

We specialise in business processes such as:

• Accounts payable
• Human Resources
• Warehousing
• Facilities
• Compliance
• Document storage and retrieval.

Despite the rapid growth of digital technology in the workplace, paper continues to play a large role. Our Managed Print Solutions (MPS) can deliver efficiency, cost savings, and help to reduce your organisation’s overall paper waste.

As the experts in MPS, we can optimise your print and document environment. Our holistic approach means we look at your entire organisation’s processes involving print, copy and scan, and provide complete optimisation for improved efficiency and maximum cost savings.

Our customisable, cost-effective solutions encompass:

• Equipment Purchasing and Financing
• Software Licensing
• Installation and Training
• Consumables, Paper & Toner Supplies
• Internal Finance

Advances in technology – including cloud computing, wireless networks and tablet devices – continue to revolutionise the way we work, and the way organisations consume paper.

At Upstream, we believe paper and printing will always play a role within organisations, whilst gradually reducing in volume.

That’s why we offer ‘Print Less’ Solutions. We’re the first in the market to recognise the changing world in our solutions and contracts. Unlike the rest of the document industry, we’ve completely revised our customer agreements, creating flexibility and allowing for volume decline.

We tailor our solutions to align with your changing business needs.

Our depth of knowledge and wide range of smart solutions have enabled us to lead the industry in next generation Print Less solutions.

A fully-funded in-house finance company, Upstream Finance provides customers with a competitive advantage when utilised as part of our managed offering. Over 90% of all Upstream customers have recognised the benefits of using Upstream Finance, and have taken up the offering.

With more than a dozen agreement types, Upstream Finance offers a variety of financing options for hardware or software, including:

• Operating lease
• Financing lease
• Monthly rental
• All-inclusive cost per page agreement.

As an integral part of Upstream Solutions, Upstream Finance is able to provide customers with flexible solutions and personalised payment structures. Our in-house financing option allows for better cash flow management, competitive rates, and flexible options at the end of term.

Our locally-based Finance Team ensures a point of contact and direct communication with you and your Account Management Team.

When it comes to consumables, we’ve got you covered. Our prices are amongst the most competitive on the market.

Upstream Direct provides access to print consumables and toners from leading manufactures such as Fuji Xerox, Lexmark, HP, Cannon, Brother, Ricoh, Samsung and Epson.

You’ll be looked after by a dedicated Account Manager, and you’ll receive:

• Competitive Pricing
• Free delivery on orders*
• Same-day delivery*

• Guaranteed Manufacturers’ Warranties
• Toner stock of all brands
• Genuine toner cartridges.

*Terms and conditions apply.

Upstream Connect – our device monitoring solution – delivers simplicity, convenience and maximum efficiency by automating the re-supply of consumables and capturing page count data.

The automation of Upstream Connect enables our management service to send you consumables before they run out, including toner, photo conductor units and waste toner bottles. This ensures your print environment is always fully-operational.

Upstream Connect lets you access your fleet information at any time through a simplified web portal, and by recording page count data, you’ll receive accurate bills without needing to lift a finger.

By monitoring devices, Upstream Connect helps to relieve the burden on your IT staff by removing instances of consumable depletion. Contact us to learn more about the software features, technical specifications, security information, or to download the client software: uc.upstream@aus.fujixerox.com