Business Update



Name Change

Updated: 10 February 2021



Dear Valued Customers, Suppliers and Partners,

As Upstream Solutions is a subsidiary of our parent company Fuji Xerox Australia, we are writing to formally notify you of upcoming changes happening at Fuji Xerox Australia Pty Ltd and Upstream Solutions.

Fuji Xerox Australia will change its name to FUJIFILM Business Innovation Australia Pty Ltd as of April 1, 2021. This is because we will conduct our business as a Fujifilm company and Fuji Xerox Co., Ltd. in Japan, our parent company, determined not to renew its Technology Agreement with Xerox Corporation which grants us to use Fuji Xerox brand on expiration date of current agreement, March 31, 2021.

At this time, Upstream Solutions Pty Ltd will also be renamed FUJIFILM Upstream Solutions Pty Ltd.

Fuji Xerox and Xerox Corporation have a history of benefiting from the shared use of technologies each company independently developed. As such, Fuji Xerox is well positioned to continue developing and manufacturing its original products using its own, unique technologies after the expiration of the Technology Agreement with Xerox Corporation.

What does this mean for you, our customer?
  Firstly, nothing changes in terms of our commitment to you.
  Our ABN and ACN numbers are not changing so there is no change to our contract with you and we will continue to deliver all products, services and support for the duration of our agreement.
  Our corporate stationery including invoices and our website will change immediately as of 1 April 2021. We will begin to transition emails over time.
  Employees including onsite technicians who visit your site will be wearing new FUJIFILM uniforms.
  Over time you will notice a change in our brochures, signage, multifunction device and printer badges and all advertising and marketing materials.

What does this mean for you, as our supplier?
  Firstly, if you are an existing active supplier, nothing changes in terms of our commitment to you.
  Our ABN and ACN numbers are not changing so there is no change to our contract with you. Upon renewal of future contracts, we will ensure the name change is reflected.
  If we transact with you via our Purchase Order Terms and conditions, our Purchase Orders from 1 April, will reflect our new company name.

What operational changes do you as a supplier need to perform post 1 April 2021?
We do ask that you:
  change our company name record in your systems to state “FUJIFILM Upstream Solutions Pty Ltd” noting the ABN 35 006 572 694, ACN 006 572 694 do not change,
  ensure invoices to us raised after 1 April 2021, are re-addressed in the invoice to “FUJIFILM Upstream Solutions Pty Ltd”, and
  ensure correspondence sent to us is addressed to our new company name.

This is an exciting time in our proud history of delivering leading innovation in document-related solutions, services and technologies to Australian customers. We will continue to provide market leading print technology. This name change and rebranding of our company signifies the next step in our continual evolution as we innovate with the other companies in the Fujifilm Group by accelerating the market introduction of solutions and services that build on technologies related to the cloud, artificial intelligence, and the Internet of Things. We look forward to bringing you these exciting new technologies as together we evolve.

Should you have any questions regarding any of the information in this letter please call us on 1300 772 772 or speak with your account manager.

To learn about this change you can view our corporate press release.


Company Listing

Updated: 1 August 2020

We wish to advise that Fuji Xerox has liquidated the following dormant companies:

  • Upstream Print Solutions Australia Pty Ltd A.C.N. 137 943 849
  • Upstream Print Solutions Holdings Pty Ltd A.C.N. 137 235 879

Upstream Solutions Pty Ltd A.C.N. 006 572 694 remains unchanged.

This action was an administrative decision and has no impact to customers, suppliers or other partners of Upstream. If you have any inquiries on this matter, please contact your Upstream account manager.

Measures against the outbreak of the
novel Coronavirus (COVID-19)

FUJIFILM Upstream Solutions and our parent company, FUJIFILM Business Innovation Australia, has been taking proactive, company-wide precautionary measures across all our business activities to manage the impact of COVID-19 on people and businesses. Our first concern is for the health of employees and their families, customers, business partners and the communities in which we work.

We are committed to continuing service and support to all our customers. To do that, below is what we are doing to protect our people, your people and your supply of services and consumables.

Current as at 14 October 2021

VACCINATION
  As a company, while not mandatory, we strongly encourage all our people including non-customer facing staff to be vaccinated by 1 January 2022.
  FUJIFILM Business Innovation Australia (FBAU) and FUJIFILM Upstream Solutions (FBUPS) can ensure fully vaccinated personnel attend customer sites where public health orders and directions mandate vaccination of customer staff.
  We collect the vaccination status of our people for the purpose of providing information that our personnel have been fully vaccinated where public health orders and directions mandate vaccination, ensuring our customers receive ongoing service and support.
  We commit to adhering to public health orders and directions when working on customer sites. Our call centre asks pre-screening questions and validates specific customer site requirements. We will communicate with our customers what requests we can accommodate beyond those required by government regulations and disclose any additional costs or service level impacts.

CONTINUATION OF SERVICE TO CUSTOMERS
  Not only are we committed to continuing to service and support our customers, but we are working with them to align our business continuity planning. This planning is first and foremost with the health and safety of our customers’ employees and our own people as our priority.
  The FBAU risk control team for COVID-19 continues to review policies and safety guidelines for employees while at the same time monitoring the direction given by local authorities and our parent organisation. If, for whatever reason, any changes impact our ability to deliver service and support to customers, we will advise them immediately.
  We commit to adhering to public health orders and directions when working on customer sites. Our call centre asks pre-screening questions and validate specific customer site requirements. We will communicate with our customers what requests we can accommodate beyond those required by government regulations and disclose any additional costs or service level impacts if applicable.
  For FUJIFILM products, 24/7 access to Self-help, Drivers, Downloads and more can be found at the Online Support Centre website. For support videos please visit the FUJIFILM Business Innovation Support YouTube Channel.
  If on-site service is needed, we will continue to work with our customers to help meet any testing, tracing and vaccination requirements for on-site visits.

SUPPLY OF EQUIPMENT AND CONSUMABLES
  We expect to maintain a stable supply of products.
  To ensure all customers have the supplies they need to continue business as usual, we are equitably distributing toner and will not be allowing stockpiling.

SUPPLY TO CUSTOMERS WHO HAVE REPORTED CASES OF COVID-19 OR WHO HAVE TEMPORARILY SHUT DOWN OPERATIONS AND ARE OPERATING REMOTELY
  In the event a customer has reported cases or is operating remotely, FBUPS will work with that customer to arrange continuation of supply and to align with its business continuity plan.

EXTRA PROTECTION FOR OUR PEOPLE VISITING YOUR SITE
  All customer facing employees are continually being issued with personal protective equipment including disposable gloves, masks, hand sanitiser, cleaning products and use their own pens or styluses to minimise cross-contamination and clean equipment before and after service.
  All staff are asked to report to their manager if they are at risk of contracting COVID-19 and those staff will be asked to follow government and health authorities’ instructions. We will proactively manage communication of COVID-19 positive cases in the event our staff may have visited a customer site while infectious.
  Couriers have put in place measures to minimise contact with customers when delivering goods to your sites such as new procedures for proof of delivery signatures.
  In order to support our customers, we ask you to notify us of any risks to our employees attending your site to support you. All customers are reminded of their Workplace Health and Safety obligations to notify of potential hazards in their workplace.

WHAT WE HAVE DONE INTERNALLY FOR OUR EMPLOYEES

While it is important that we continue to service our customer needs please understand our first business priority is the health of our people. As such we have taken the following actions:
  Appointed a dedicated risk control team to review all scenarios and ensure we have contingency plans in place to cover supply chain, facilities, customers and, of course, our people.
  Taken a safety-first approach with all employees i.e. should anyone display any symptoms, no matter how mild, they should take the necessary precautions, not come to work, get tested and report any COVID-19 positive case to their manager and we will in turn inform any affected customers whose sites may have been attended.
  Postponed large internal events requiring domestic travel for employees.
  Require our employees to work from home where reasonably practicable and otherwise in accordance with government advice.
  Ensured all work locations have established and implemented a COVID Safe plan.
  Provided employees in every facility with the latest hygiene information.
  Installed hand sanitiser in all locations.
  Reviewed all travel arrangements including postponement of all international travel and business domestic travel.
  Set up company-wide flu vaccinations in April (these are normally provided each year prior to the flu season).
  Provided ½ day paid leave for our people to receive each COVID-19 vaccination.

The risk control team for COVID-19 will continue to update the business on any changes to health, hygiene, supply chain and business continuity planning.

For a copy of this statement on our business letterhead please click here.

 

Device Cleaning Guides 

Click below for specific Manufacturer instructions for cleaning your devices. 

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