Austbrokers Countrywide

Austbrokers Countrywide

Austbrokers Countrywide is a medium-sized insurance brokerage established in 1952 with 80+ staff, and more than 15,000 clients. Backed by the AUB Group, Austbrokers Countrywide is focused on ensuring clients have appropriate levels of cover without being over or under insured. In a document-intensive industry, Austbrokers Countrywide need to keep exceptionally tight control over documents and workflows.

Upstream’s automated solution not only helped Austbrokers Countrywide to shift their focus from onerous admin tasks to valuable client interactions, but it also streamlined previously manual and labour intensive processes, achieving greater productivity, visibility, automated workflows, information capture and central data storage.