Cook’s Plumbing is Sydney’s largest independent supplier of plumbing and bathroom supplies to trade and retail customers. Established in 1969, it has seven metropolitan Sydney stores and two branches in Brisbane, and can deliver nationwide. Cook’s is also a foundation member of Plumbing Plus, a national buying group with more than 160 stores around Australia.
Cook’s uses both its own fleet of vehicles, as well as 3rd party transportation companies, to deliver goods to Sydney and Brisbane metro areas and beyond. Its customers are often home builders and often, these sites are unsecured until the home reaches lock-up stage so when using manual, paper-based processes it was hard for the team at Cook’s to prove for certain what had been delivered, when, and where it had been left.
Cook’s chose a digitalised proof of delivery solution provided by Upstream. The solution, which integrates seamlessly with the enterprise resource planning (ERP) system Cook’s was already using, replaced clipboards and piles of paper with tablets and remote connectivity. It helps to track deliveries more accurately and offer proof to customers that the goods have been delivered as agreed.