The Dominelli Group is privately owned car dealership selling Ford, Mazda, Nissan and Renault. New and used car sales is a competitive business and Dominelli was looking at ways to improve its internal processes and its customer experience. With the assistance of Upstream, the team at Dominelli were able to realise an improved Repair Order and Dealer Pack a state of the art solution.
Upstream’s Repair Order and Deal Pack digital archiving solution allows the automated data extraction of key pieces of information such as the deal number, Repair Order number and car registration. The scanned documents are digitised and electronically stored, and integrated into the Dealer Management system, making them easily retrievable, reducing a significant amount time spent storing and archiving paperwork and improving customer service.